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FAQ
Frequently asked questions
If I've had a patch test in the past at another salon, do I need to have one done again at Y.Wait?
Yes. We are legally required to do a patch test on any client we do a tint on.
Can I change my order once I've placed it?
Do you ever offer discounts?
Yes from time to time we offer discounts and promotions. Sign up for our email list to receive news on special offers.
How can I get in touch with your customer service team?
For customer service inquiries only, please e-mail ywaitbeauty@gmail.com.
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches, around public holidays or on major sales days.
What products are best for dry skin?
We do have quite a few products that could be helpful to dry sensitive skin. The key to hydrated skin is exfoliation so we recommend the Facial Scrub and/or Body Scrub; https://www.ywaitbeauty.com/product-page/facial-scrub-large https://www.ywaitbeauty.com/product-page/body-scrub
What are the best products for hyperpigmentation?
We would recommend a daily skincare routine of the following:
- Honey Cleanser or Moroccan Black Soap
- Facial Scrub
- Orange Flower Water Toner (or toner pads)
- Abba Moisturiser
If you follow this routine daily (the Facial Scrub only weekly) you will begin to see this clear up over the next 6-8 weeks.
All of the recommended products can be found in the FACE section of our site here: https://www.ywaitbeauty.com/face
What is the return and shipping policy?
We do not offer returns or exchanges as a policy. We also do not offer refunds, all purchases are final sale. Unless the product is damaged or defective, there is a no return or exchange policy. Customer Satisfaction is important to us, so please contact us with any issues.
How long will my products take to arrive?
Is click and collect still happening during covid-19?
Yes we are still offering click and collect however there are only 2 collection slots available each week. Thursdays and Saturdays from 5pm -5.30pm
Has the salon re-opened?
The salon is now re-opened, however, we are still not able to perform any facial treatments due to health regulations instructed by the government.
What is the difference between the Abba, Patty, Marl, KJ & TJ ranges?
'Patty' contains Lavender Oil which has antiseptic and anti-inflammatory properties, which can help to heal minor burns, scars and bug bites.
'Marl' contains May Chang which contains mild astringent properties which can be helpful with acne and oily skin. May chang oil is also a very effective deodorant that helps to reduce excess perspiration, so added to a lotion it can be used to make an all-over body lotion.
'Abba' contains Tea Tree Oil which is a popular choice for treating acne because of its anti-inflammatory and antimicrobial properties. It's thought to calm redness, swelling, and inflammation. It may even help to prevent and reduce acne scars, leaving you with smooth, clear skin.
What is the best product for acne or acne prone skin?
For acne breakouts and acne prone skin we recommend the following:
- Honey Cleanser
- Facial Scrub (weekly use)
- Witch Hazel Toner
- Abba Moisturiser
- Face Serum
Why is shipping £5.50 ?
The cost of shipping covers both postage and packaging. Our parcels are heavy due to the glass materials we package our products in and they cost considerably more to package securely.