Terms & Conditions

0. Summary

0.1 Y.Wait offers a number of membership packages. Each package has a duration, a cost, and a number of entitlements. As a member you pay the cost of the package upfront. Your membership starts the moment you pay and thus your entitlements are available to you. You are free to use your entitlements or gift them to friends and family until the duration of your membership is exceeded, at which point any unused entitlements are lost. To remain a member, you must renew your membership before it expires, if you have not renewed before it expires, you will no longer be a member. 

1. Joining

1.1   To become a Y.Wait member you will need to come into the store during working hours where a member of staff will talk you through the process. You will be charged a joining fee of £10 and be given a members welcome pack. You can also register for memberships online. 

1.2   Once, you have signed up to the membership, Y.Wait! is not liable if a member fails to use all the treatments, within the membership time scale.

1.3   If a member fails to renew their membership with, on, or before the expiration date they will have to pay a £10/.00 rejoining fee. If, they wish to continue with their membership status 

1.4   Y.Wait!, is not obligated to send emails or texts to remind clients of the membership expiration date. If, a member fails to renew the membership, before or on the expiration date they will no long be a Y.Wait! member, but would still be able to use our other services.

2.   Appointments

2.1   Members can make an appointment over the phone via any advertised Y.Wait contact number during working hours. Bookings can also be made on the Y.Wait website.

2.2   If an appointment requires payment, this payment must be made at the time of booking, otherwise your booking will not be secured and may be given to somebody else.

2.3   Members can make an appointment online at any time. All appointments made online to redeem membership entitlements must be booked through the memberships page on the Y.Wait website.

2.4   Members can also make an appointment online at any time for treatments that are not included within their membership packages. These appointments must be made through the Y.Wait bookings and treatments page.

2.5   If a member fails to use the right category (the members section) and makes an unnecessary payment, Y.Wait will not be liable for refunding the sum. 

2.6    All treatments that are booked must be paid for during the booking process, if a client changes their mind, and wishes not to go ahead with all the treatments, they will not be refunded.   

    1. When making a booking, online/over the phone/ in-store, clients will be asked to make a payment. By, you making the payment, you are agreeing to Y.Wait! Terms and Conditions

    2. All payments for treatments, in-store voucher and eVouchers are non refundable, even if client has given 24hrs notice to cancel or rescheduled appointments.

    3. Y.Wait is not obligated to send text or email to remind clients/ members of their appointment.

3. Cancellations

3.1 Members/ Non-Members can reschedule or cancel an appointment if more than 24hrs notice is given.

3.2 For cancelled appointments with less than 24hrs notice, refunds are given at the discretion of management only, due to sickness and unexpected death and free entitlements are forfeited.

4.        Unsatisfied with your treatment : Gel Manicure/ Gel Pedicure/ Eye lash extension (clusters or Individual)

4.1     If, your gel polish on fingers/toes chip,or eye last extensions, fall out within the first 5 days. You have 5 days to inform Y.Wait! we will redo or repair., the treatment. You must send a email with the picture attached. Failure to let Y.Wait! know, will result in your nails not being repaired and no refunds will be afforded to you. 

5. Grace Periods

5.1   Y.Wait members can request a grace period, this extends the duration of their membership by 2 weeks and is made at the discretion of management for members who are not able redeem their entitlements due to extenuating circumstances.

6.        Loyalty Card Scheme           

6.1      Y. Wait reserves the right to alter or amend the conditions of operation of the scheme at any 

            time without notice.

6.2       Loyalty card Points are personal to you and cannot be transferred to anybody else. Loyalty 

            Points may only be redeemed and earned in accordance with these terms.

6.3      To qualify for a Loyalty card stamp, the card must be presented at the till at the time of 


6.4      Does not accept liability for lost, stolen or damaged cards. 

6.5      Y. Wait reserve the right to take any appropriate action deemed necessary where it is found 

            the cardholder has used the card in breach of these conditions.

6.6       A customer may not redeem stamps for cash.

6.7       We may, at our discretion, replace any advertised reward with a similar reward.

6.8       If, after purchasing goods or services on which points have been awarded, a customer 

           Subsequently obtains a refund from us for the goods or services (in accordance with statutory 

           rights or Y. Wait policy concerning refunds), at the time of the refund, the stamps awarded on 

           the purchase will be removed from the customer Card. Similarly, if a participant obtains a 

           refund on goods or services purchased in whole or in part by redeeming points, then all or part 

           of the refund may be given by rewarding the customer the stamps which they used.

6.9     A customer may apply for a new Card if it is lost or stolen. The points balance at the time the 

          Card was lost or stolen will (at our sole discretion of management) be transferred to the new 

          Card. Payment of £2.00 must be made for the replacement of a new card. This some may change.

6.10   We may amend or terminate the Scheme or amend any of these terms and conditions 

           (including the value of stamps), at any time.